Privacy policy

ElectraNest respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website or make a purchase.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

Contact details, including your name, email address, telephone number and delivery address.
Order details, including purchased products, transaction records and order history.
Information you provide when contacting customer support.
Technical information relating to your use of our website, such as device information, browser information and website activity, where collected.

Payment information is processed through the payment providers made available at checkout. We do not claim to store full payment card details unless this is actually part of our processing arrangements.

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders.
Arrange delivery and provide order updates.
Respond to customer enquiries and manage returns or refunds.
Maintain store security and prevent fraud.
Meet applicable legal, accounting and regulatory obligations.
Improve our website and services where permitted by law.
Send marketing communications where we have the appropriate permission or other lawful basis.

3. Shopify and Service Providers

Our store is hosted on Shopify. Personal information may be processed by Shopify and other service providers where necessary to operate the store, process payments, fulfil orders, provide customer support or deliver other services.

We only describe specific providers and integrations in this policy where they are actually used by our store.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functionality, remember preferences, understand website usage and, where configured and permitted, support analytics or advertising.

You can manage available cookie preferences through the controls provided on our website and through your browser settings. Some technologies may require consent under applicable law.

5. Sharing Information

We may share relevant information with service providers involved in payment processing, delivery, website hosting, customer support, analytics and other necessary business operations.

We may also disclose information where required by law or where necessary to protect our legal rights.

We do not state that personal information is never shared; any sharing will be subject to applicable legal requirements.

6. International Transfers

Some service providers may process information outside the United Kingdom. Where applicable, we will use the safeguards required by data protection law for international transfers.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes and meeting legal obligations.

We take appropriate steps to protect information, although no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on the circumstances, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, or request data portability.

You may also have the right to withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact us using the details below.

You may also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your information has been handled unlawfully.

9. Children's Privacy

Our store is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal requirements apply.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page, with its updated effective date where applicable.