Refund policy
At ElectraNest, we want you to have a clear and straightforward shopping experience. Please read this policy before placing an order.
1. Your Right to Cancel
If you are a consumer in the United Kingdom purchasing online, you generally have the legal right to cancel most purchases within 14 days of receiving your goods, without giving a reason.
You must notify us of your decision to cancel within the applicable cancellation period. After notifying us, you generally have a further 14 days to return the goods.
Certain products and circumstances may be exempt from the cancellation right under applicable law.
2. How to Request a Return
To request a return or cancel an order, contact us at:
Email: support@electranest.shop
Phone: +44 7723 140759
Please provide your order number, the product you wish to return and the reason for your enquiry.
We will explain the applicable return arrangements.
3. Condition of Returned Items
Please take reasonable care of products while they are in your possession.
You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Where possible, please return products with their accessories, manuals and original packaging. However, this does not remove your statutory rights.
4. Return Shipping Costs
Where you exercise your legal right to cancel an online purchase, you may be responsible for the direct cost of returning the goods if you were properly informed of this before purchase.
For large or bulky appliances, any applicable return costs or arrangements will be communicated as required by law.
If an item is faulty, damaged or incorrectly supplied, please contact us. Your statutory rights will apply, and you will not be charged return costs where the law requires us to cover them.
5. Refunds
When you cancel an eligible order under the applicable consumer cancellation rules, we will refund payments in accordance with the law. This generally includes the cost of the least expensive standard delivery option offered, where required.
We may withhold the refund until we have received the goods back or you have provided evidence that they have been sent back, whichever occurs first.
Refunds will normally be made using the original payment method unless otherwise agreed with you.
6. Faulty or Damaged Products
If a product arrives damaged, is faulty or does not conform to the contract, contact us as soon as possible at support@electranest.shop.
Please include your order number and, where possible, photographs showing the issue.
Nothing in this policy limits or excludes your statutory rights under UK consumer law, including applicable rights relating to faulty goods.
7. Contact Details
ElectraNest
Email: support@electranest.shop
Phone: +44 7723 140759
Address: 8 Hill St, Galashiels TD1 3BQ, UK