Terms of service

Welcome to ElectraNest. These Terms of Service govern your use of our website and the purchase of products through our online store.

By using our website, you agree to comply with these terms, subject to your statutory rights under applicable law.

1. About Our Store

ElectraNest operates an online retail store offering home appliances and household products.

Contact details:

Email: support@electranest.shop
Phone: +44 7723 140759
Address: 8 Hill St, Galashiels TD1 3BQ, UK

2. Product Information

We aim to provide accurate descriptions, images, specifications and prices for the products listed on our website.

Product colours and appearance may vary slightly depending on your device and display settings.

If you notice an error in a product listing, please contact us for clarification.

3. Prices and Payments

Prices are displayed in the currency indicated on the website. Any applicable delivery charges will be displayed during checkout before you complete your order.

Orders are subject to successful payment authorisation and confirmation.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any rights you have under a contract already formed.

4. Orders and Availability

Submitting an order constitutes an offer to purchase the selected products.

We will communicate order confirmation through the checkout process or by email, as applicable.

If a product becomes unavailable or we cannot fulfil an order, we will contact you and arrange any necessary cancellation and refund in accordance with applicable law.

5. Delivery

Available shipping methods, charges and estimated delivery times are shown at checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise. We remain responsible for meeting our obligations under applicable consumer law.

For details of available shipping services, please refer to our Shipping Policy.

6. Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by our Returns & Refunds Policy and applicable consumer protection law.

Nothing in these terms limits your statutory rights regarding distance selling, faulty goods or products that do not conform to the contract.

7. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorised access or use the website for unlawful purposes.

We may take reasonable steps to protect the security and integrity of our services.

8. Intellectual Property

Website content, branding, text, graphics and other materials may be protected by intellectual property laws.

You may not reproduce or commercially use protected materials without the appropriate permission, except where permitted by law.

9. Limitation of Liability

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law, including applicable liability for death or personal injury caused by negligence, fraud or other non-excludable liability.

Subject to those legal requirements, we are responsible for our contractual obligations in accordance with applicable law.

10. Privacy

Our handling of personal information is explained in our Privacy Policy.

11. Changes to These Terms

We may update these terms when necessary. The version published on our website applies subject to applicable law and any existing contractual rights.

12. Governing Law

These terms are subject to applicable UK law and relevant consumer protection rules. Nothing in these terms removes any mandatory consumer protections that apply to you.